Each pair of Yaya Lala’s handmade shoes is carefully prepared before reaching you.
They all come in our beautiful branded linen drawstring bag.
Delivery in the uk - up to 2.5kg
Your order will normally be dispatched within 2 working days (please contact us if you require urgent delivery) – if for any reason we are unable to do this we will contact you to explain what is happening and discuss how you would like to proceed.
Orders will be sent to the delivery address specified at the time of your order. We cannot be held responsible if this delivery address is incorrect. We cannot take responsibility for a lost or stolen parcel if you request it is left somewhere rather than signed for at your address.
Once you take delivery of the goods, all risk of damage to, or loss of the goods shall pass to you. If you intend to cancel your order in accordance with the cancellation and returns policy, you must keep good care of the goods pending their return to us.
we use dhl as our main courier Charged at a flat rate of £12.00 for each order, Next day delivery*. Your tracking number will be provided in your dispatch email along with the courier's website. All deliveries will require a signature.
On occasion items maybe lost in transit. If this occurs, please contact us by email at firstname.lastname@example.org or by telephone on +44(0)20 32909298 quoting your order details and full delivery address and we will investigate with the courier.
Please note – If your order weighs more than 2.5kg (volumetric) and the cost of shipping your order exceeds our stated guide price it will be necessary for Yaya Lala to apply additional courier or postal charges to your account.
* From the day of postage. Please contact us if you require urgent delivery and we will try to do everything we can to help you. Offer valid for a limited time only.
DELIVERY IN EUROPE
we use dhl as our main courier Charged at a flat rate of £18.00 for each order. Delivery times can vary but should usually be within 3 - 5 working days.
delivery to the rest of the world
Charged at a flat rate of £25.00 for each order. Delivery times can vary but should usually be within 5 – 10 working days.
import duty and vat for deliveries outside of the eu
Goods dispatched to countries outside of the EU may have an import duty and/or taxes levied on them. Whether any charges are payable will depend on the value of the package and where it is delivered. We have no control over these charges and cannot predict what they might be as customs policies vary widely from country to country. You should contact your local customs office for further information. You are responsible for the payment of any additional charges for customs clearance.
Should you need any further information, you can contact us by email on Hello@yayalala.com Or by phone on +44(0)20 32909298