RETURNS & EXCHANGES

 

Each pair of Yaya Lala’s handmade shoes is carefully prepared before reaching you.
They all come in our beautiful branded linen drawstring bag.

 

 

RETURNS

We hope you enjoy your purchase but should you decide to return an item, we offer a free return service (UK only, offer valid for a limited time only) on shoes and leather goods.


UK FREE RETURNS

SHOES must be returned within 7 (seven) working days following the delivery date in their original packaging. Please be advised that yayalala.com will not accept returned products that are sent without the original linen bag and/or that have been altered from their original status, worn or damaged. In such cases, the item will be returned at a cost to the customer. 

Wrap your item using the original packaging and place the shoebox and the invoice in the envelope provided with the printed pre-paid label attached.

we use dhl as our main courrier. please choose from one of the 2 options:

  1. drop the parcel at a dhl service point. find your closest dhl service point here.
  2. call dhl to arrange a collection for free. find details here.

When we receive the item a confirmation email will be sent to you.

After checking the returned item(s) we will proceed with the exchange* or refund**. Yaya Lala retains the right to approve a returned item for an exchange or refund at our discretion.

* If you wish to exchange your item , please contact us by email on hello@yayalala.com so that we can check stock availability. Please note postage costs will apply for exchanges.

** If you require a refund, we will credit the original purchaser’s card for the sum paid within 28 days of the date we receive your returned item.


INTERNATIONAL RETURNS

shoes must be returned within 7 (seven) working days following the delivery date in their original packaging. Please be advised that yayalala.com will not accept returned products that are sent without the original linen bag and/or that have been altered from their original status, worn or damaged. 

Wrap your item securely enclosing your invoice and send it to our office address at:

Yaya Lala Ltd.
70 St. James’s Lane
London
N10 3Rd

uk

It is the customer’s responsibility to return the item(s) and you will be responsible for the costs of the return (unless the item is faulty). We recommend that you return the goods via Recorded Delivery. We will not be able to refund any items that are lost in transit back to us.

After checking the returned item(s) we will proceed with the exchange* or refund**. Yaya Lala retains the right to approve a returned item for an exchange or refund at our discretion.

* If you wish to exchange your item , please contact us by email on hello@yayalala.com so that we can check stock availability.

** If you require a refund, we will credit the original purchaser’s card for the sum paid within 28 days of the date we receive your returned item.


Should you need any further information, you can contact us by email on hello@yayalala.com